Two weeks. Fixed scope. A written go or no-go on voice AI for your contact center.
It is the right starting point for almost every client. We run it before any technology decision, because most failed voice AI rollouts trace back to skipping exactly this step.
An AI Readiness Audit is a two-week, fixed-scope assessment that tells you whether voice AI fits your contact center, where it fits, and where it will fail, before you select a vendor or build a pilot. It is the right starting point for almost every client. We run it before any technology decision, because most failed voice AI rollouts trace back to skipping exactly this step.
Vendors define success as “the call completed.” Operations defines it as everything that happens after.
Operations defines success as “the customer did not escalate, did not churn, and did not tie up a human agent for cleanup.” The Audit calibrates everyone on what working actually means for your operation before a dollar goes toward technology.
We run structured interviews with operations, IT, compliance, and CX leadership. We map your current call taxonomy: what calls happen, how often, how they resolve, and what they cost. We identify the three to five call types where voice AI has the highest probability of success and the lowest probability of catastrophic failure. Then we tell you, in writing, whether to proceed.
The Audit is right for operations or CX leaders with executive sponsorship for voice AI and a vendor decision in the next six months. It is the right place to start if you have not committed yet. If you have already selected a vendor and need a structured pilot instead, the Voice AI Pilot Sprint is the better entry point.
The Audit ends with a clear recommendation. If it is a go, the natural next step is a Voice AI Pilot Sprint that turns the decision into a working, instrumented pilot. If it is a no-go, you have saved a rollout’s worth of cost and credibility, which is itself a result worth the two weeks.
See all engagements →An AI readiness audit is a fixed-scope assessment that determines whether voice AI fits a contact center’s operation, which call types it fits, and where it is likely to fail. A ProofNorth AI Readiness Audit takes two weeks and ends in a written go or no-go recommendation.
A ProofNorth AI Readiness Audit takes two weeks and delivers a written report plus one executive readout to your leadership team.
A ProofNorth AI Readiness Audit is a fixed-scope, fixed-fee engagement, typically $8,000 to $12,000.
A ProofNorth AI Readiness Audit delivers a call taxonomy and volume analysis, a ranked list of the top three to five voice AI use cases with a risk register, a vendor landscape brief scoped to your operation, and a written go or no-go recommendation presented to your leadership team.
An AI readiness audit is right for operations or CX leaders with executive sponsorship for voice AI and a vendor decision in the next six months, especially those who have not yet committed to a platform.
An AI readiness audit decides whether and where voice AI fits before any vendor is chosen, while a pilot builds and tests a working voice AI system against a selected vendor. ProofNorth treats the audit as the prerequisite to the pilot.
Two-week AI Readiness Audit. Fixed scope, fixed fee, written deliverables your team owns.
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