Vendor-neutral. Production-focused. Built for 50 to 500 agent operations.
Most voice AI pilots die between the demo and the deploy. We exist to close that gap: to take voice AI from a promising demo to a production system your team owns and can keep running.
ProofNorth is a vendor-neutral voice AI consultancy for mid-market contact centers. Most voice AI pilots die between the demo and the deploy. The technology works and the vendors are credible, so the failure is rarely technical. It is the implementation. We exist to close that gap: to take voice AI from a promising demo to a production system your team owns and can keep running.
We do not sell voice AI platforms. We do not take vendor referral fees. We do not resell anyone’s technology. When we recommend a vendor, or recommend building on a foundation model instead, the recommendation is driven by your evaluation results and nothing else. That independence is the entire point: you get the right answer, not the answer that pays us.
We work with operations and CX leaders at contact centers between 50 and 500 agents who have executive sponsorship for voice AI and a real decision in front of them. Our work centers on voice AI in production. We take the occasional adjacent engagement when it fits, and we will tell you directly when it does not.
Most clients start with a two-week AI Readiness Audit, the fixed-scope engagement that tells you whether voice AI fits your operation and where. From there, a Voice AI Pilot Sprint turns the decision into a working, instrumented pilot with gating criteria for production. An Implementation Partnership embeds us with your team to take that pilot to a full production rollout. Each engagement has a fixed shape, a written scope, and an end. We do not do retainers we cannot justify or contracts we cannot scope.
Two weeks, fixed scope. A written go or no-go on voice AI for your operation.
Read about the Audit →Six to eight weeks. An eval-driven, shadow-mode pilot with gating criteria for production.
Read about the Pilot →A senior AI presence between full-time hires. Half to one day per week, renewed quarterly.
Read about Fractional →A demo proves the call can complete. Production demands much more.
The reason most voice AI rollouts stall is that the demo proves the wrong thing. Production demands that the customer did not escalate, did not churn, and did not tie up a human agent for cleanup. The ProofNorth Method is built to surface the difference before it costs you a rollout.
Read the Method →A Fortune 50 pharmaceutical COVID-19 response contact center built on Twilio, third-party verification systems handling millions of calls a year, a healthcare IVR routing 200,000+ daily inbound calls, and twelve years running telephony and contact center infrastructure in production.
See the Method →Voice AI consulting helps a contact center decide whether, where, and how to deploy voice AI, then takes it from evaluation through a production rollout. ProofNorth provides this as a vendor-neutral service, meaning we assess and implement voice AI without selling or reselling any platform.
ProofNorth is a vendor-neutral voice AI consultancy that takes no vendor referral fees and does not resell platforms. Our recommendations are driven by your evaluation results, not by any commercial relationship with a vendor.
ProofNorth works with mid-market contact centers, typically between 50 and 500 agents, that have executive sponsorship for voice AI and a vendor or build decision to make.
Most contact centers should start with a two-week AI Readiness Audit, which produces a written go or no-go recommendation before any vendor is selected or any pilot is built.
ProofNorth engagements are fixed-scope and fixed-fee where possible. A typical AI Readiness Audit is $8,000 to $12,000, a Voice AI Pilot Sprint is $30,000 to $45,000, and an Implementation Partnership is a monthly retainer of $12,000 to $20,000.
Two-week AI Readiness Audit. Fixed scope, fixed fee, written deliverables your team owns.
Read the Method →