A working diagnostic of your IVR or voice agent, delivered in five business days. We call your system the way real customers do and measure what actually happens.
Your voice agent demos fine. Then Monday morning happens: real callers, real interruptions, real background noise, real accents. Most voice AI deployments fail in production for reasons that never show up in a demo.
The Teardown is a five-day diagnostic built from the same evaluation methodology we use in full platform audits. We call your system the way real customers do and measure what actually happens.
Time to first audio, response latency, and barge-in recovery, measured against production-grade baselines from our published benchmark data.
What happens when callers talk over your agent, hesitate, or change their mind mid-sentence. The moments a demo never tests.
Dead ends, loops, misrecognitions, and escalation gaps, with call recordings as evidence you can play back.
Every finding ranked by revenue impact, so the fixes that matter most are the ones at the top.
A live walkthrough of the findings with specific, prioritized fixes. You leave with a plan, not a PDF.
A redacted version of the written report you receive, so you can see the format and depth before you book.
Contact centers and operators running an IVR, a voice agent from Vapi, Retell, Bland, or similar, or a homegrown build that isn’t performing the way the vendor promised.
No. The Voice AI Teardown tests from the outside, the same way your customers experience it. If you want deeper analysis behind the interface, that is what the full AI Readiness Audit is for.
Then you get documented proof it is fine, with benchmark numbers you can put in front of leadership. It happens, though it is rare.
Ryan Schuetz, ProofNorth’s founder. Twenty years building production voice and telephony systems, and the founder of an active voice AI platform. You work directly with the person who runs the evaluation, start to finish.
The Teardown is run by Ryan Schuetz, ProofNorth’s founder. Twenty years building production voice and telephony systems, founder of an active voice AI platform, Twilio Gold Partner. You work directly with the person who runs the evaluation, not a handoff.
Five business days, $2,500 flat. A working diagnostic of your live IVR or voice agent, with the recordings to prove it.
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